Charity Number: 1064404
Contact: Miles Cowley
Address: 30 King William Walk, Greenwich, London
Postcode: SE10 9HU
Phone: 0800 160 1842
Summary: Seafarers' Advice and Information Line (SAIL) is a free advice service for seafarers across the UK. It is part of Citizens Advice. We provide phone and email advice on a wide range of issues, including welfare benefits.
Over the last few years, the government has made the biggest changes in a generation to the benefits system.Several new benefits have been introduced — Employment & Support Allowance, Personal Independence Payment, Universal Credit and the Bedroom Tax to name just some.
Our advisers are fully trained on all aspects of the benefits system.We can help you check you’re getting all the benefits you’re entitled to.And when things go wrong, we can help you challenge the decisions that you think are unfair.Our advice on benefits is free and confidential. Just call or email us.
The legal bit
SAIL is regulated for advice by the Financial Conduct Authority (FRN617616). If you’re not happy with our advice you can request a complaint form which can be posted or emailed to you.